Returns & Exchanges

At Radium PCs, we stand by the quality of our high-performance hardware and offer a 30-day return window to ensure your complete satisfaction with your build. If your system isn't meeting your expectations, our dedicated technical team is here to facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our support team via the Radium PCs portal with your order number and a brief explanation for the return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your PC or component in its original internal foam and double-box packaging to prevent any structural damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware integrity and original configuration, we will process your full refund or ship your replacement unit within 5-7 business days.